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How to activate
Frequently
Asked questions.
How do I purchase Telesom data bundles?
You have the option to purchase directly from your mobile device by dialing USSD codes. For a shilling account, dial *225#, and for a dollar account, dial *885#. Simply follow the on-screen instructions to activate your preferred bundle. Alternatively, you can make your purchase via our website or by downloading our mobile app.
How do I check my remaining data balance?
To check your remaining data balance, dial *662# and choose option 2 from the menu.
Can I share my data bundles with others?
Yes, you can share your data bundles by dialing *409# then choosing option 3 and following the on-screen instructions.
What should I do if I experience issues with my data bundle?
If you encounter any issues with your data bundle, please contact our customer care at +252 2 522222 or visit the nearest Telesom sales center for assistance.